Question 1

How do I create my first organisation?

Accepted Answer

After registering, you'll be prompted to create an Organisation. This acts as your top-level business container. From there, you'll name your first Location and set your base operating hours to begin scheduling.

Question 2

Understanding the Organisation Console

Accepted Answer

The console is your central management hub. It includes the Dashboard for summaries, Schedule for calendars, and People for team management. Each app has integrated settings found in the sidebar to toggle specific location logic.

Question 3

Building your first schedule

Accepted Answer

Building a schedule is a simple process:
1. Create shifts on the calendar for your employees. Each shift is shared in real time the moment you save it.
2. Review coverage using the unassigned pool and team filters to spot gaps before the week starts.
3. Adjust as needed - every change pushes a real-time notification to the affected team member.

Question 4

How do I approve a time-off request?

Accepted Answer

When an employee submits a request, managers receive an in-app notification. To manage these, go to the Schedule tab and select Time off. Here you can view specific dates and conflicts before clicking Approve or Decline.

Question 5

Importing employees via CSV

Accepted Answer

Speed up onboarding with our CSV importer. Download the template file from the People app, fill in your team details (Name, Role, Email), and upload it. The system will automatically create profiles and generate temporary PINs (and send email invites if the row has an address).

Question 6

Billing cycles and upgrading plans

Accepted Answer

We offer both monthly and annual flexible billing. You can upgrade your plan at any time in Settings > Billing. Upgrading instantly unlocks premium features like Advanced Analytics and higher Location limits.

Question 7

Creating periodic (recurring) shifts

Accepted Answer

For shifts that repeat weekly, use the Recurrence option in the shift dialog. You can set the frequency and end date, making it perfect for fixed roles like front-desk or security personnel.

Question 8

Labour cost analytics

Accepted Answer

Access labour cost reports in the Analytics tab. These reports use your employee pay rates to calculate real-time spending versus your weekly budget, helping you optimise your staffing efficiently.

Question 9

Accessing the Employee Portal

Accepted Answer

Staff members have a specialised view. They can log in to view their personal dashboard, check their assigned shifts, and submit time-off requests. The portal is mobile-optimised for access on the go.

Question 10

Role Permissions & Access

Accepted Answer

- Managers have full control over schedules, location settings, and team approvals.
- Employees have read-only access to their specific schedules and can submit requests.

Question 11

Logging out of Emplora

Accepted Answer

To sign out, click your profile icon and select Logout. You will be securely redirected back to the Emplora Welcome Page, ensuring your session is closed on public or shared devices.

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